Refund and Returns Policy – Telenaija

At Telenaija, we strive to provide our customers with high-quality telecommunications products and services. We understand that sometimes returns or refunds may be necessary, and we aim to make this process as simple and transparent as possible. Please review our refund and returns policy below:

1. Refunds:

  • Refunds will be issued for eligible products or services within 30 days of the purchase date.
  • To request a refund, customers must provide proof of purchase, such as an order number or receipt.
  • Refunds will be processed to the original payment method used for the purchase.
  • If the refund request is approved, customers can expect to receive the refunded amount within10 business days.

2. Returns:

  • We accept returns for eligible products that are unused, undamaged, and in their original packaging.
  • Customers must initiate the return process within 7 days of receiving the product.
  • To request a return, customers can contact our customer support team for assistance.
  • Once the return request is approved, customers will receive instructions on how to return the product.
  • Customers are responsible for shipping costs associated with returning the product unless the return is due to an error on our part.

3. Exchanges:

  • If a product is defective or damaged upon receipt, customers may be eligible for an exchange.
  • Customers must notify us of the issue within 7 days of receiving the product.
  • We will work to resolve the issue promptly and provide a replacement product if necessary.

4. Exceptions:

  • Certain products or services may not be eligible for refunds, returns, or exchanges due to their nature or usage.
  • Prepaid services, digital products, and customized items may be non-refundable or subject to specific return conditions.

5. Contact Us:

  • For any questions or concerns regarding refunds, returns, or exchanges, customers can contact our customer support team at [insert contact information].

6. Policy Updates:

  • Telenaija reserves the right to update or modify this refund and returns policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

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CONTACT INFORMATION

  • Contact address: 11, Kayode Oduba street, thomas estate, Ajah, Lagos.
  • Email address: loudimpacts@gmail.com
  • Phone Number: 08137131430
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